PRIVACY POLICY AND REFUND POLICY

Asian & Hispanic Trading and Consulting Inc.

PRIVACY POLICY

1. Overview

Asian & Hispanic Trading and Consulting Inc. ("Company," "we," or "AHTC") is a New York-based, minority and woman-owned (certified MWBE) small business enterprise that provides a full range of products and services for the nonprofit, education, healthcare, hospitality, and corporate markets. We are committed to protecting your privacy and the security of your personal information.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name, title, company name

• Contact information (phone, email, address)

• Billing and shipping addresses

• Payment information (processed through secure third parties)

2.2 Business Information

• Purchasing requirements and preferences

• Order history and transaction records

• Customer service interaction records

2.3 Technical Information

• IP address and device information

• Website usage data and cookies

• Browser type and operating system

3. How We Use Your Information

We use the collected information to:

• Process orders and provide services

• Provide customer service and technical support

• Conduct marketing and promotional activities (with consent)

• Improve our products and services

• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell your personal information. We may share information with:

• Partner distributors and suppliers (for order fulfillment)

• Service providers (such as shipping companies, payment processors)

• Government agencies as required by law

5. Data Security

We employ industry-standard security measures to protect your information:

• Encryption of sensitive data transmission

• Restricted employee access rights

• Regular security reviews and updates

• Secure data storage facilities

6. Your Rights

You have the right to:

• Access and update your personal information

• Opt out of marketing communications

• Request deletion of your personal data

• Understand how we use your information

7. Cookies Policy

We use cookies to:

• Improve website functionality

• Analyze website usage

• Personalize user experience

• Remember your preference settings

8. Contact Us

For privacy-related questions, please contact:

Asian & Hispanic Trading and Consulting Inc.
4528 21st St, 2nd Fl, Room 9
Long Island City, NY 11101
Phone: 212-252-8988
Email: info@aandhtc.com

REFUND POLICY

Effective Date: [Date]

1. General Refund Policy

AHTC is committed to providing quality products and services to our customers. We understand that sometimes returns or refunds may be necessary.

2. Refund Conditions

2.1 Standard Product Returns

• Time Limit: Within 30 days of receipt

• Product Condition: Unused, original packaging, resalable condition

• Documentation: Original order number and receipt required

2.2 Non-Returnable Items

• Custom or personalized products

• Promotional and clearance items

• Personal Protective Equipment (PPE) - for hygiene reasons

• Food and beverage products

• Opened software or licenses

2.3 Furniture Returns

• Time Limit: Within 15 days of delivery

• Condition: Unassembled, original packaging, undamaged

• Shipping: Customer responsible for return shipping (except for product defects)

3. Refund Process

3.1 Requesting a Refund

1. Contact our customer service department

2. Provide order information and reason for return

3. Obtain Return Merchandise Authorization (RMA) number

4. Return product according to instructions

3.2 Processing Time

• Inspection Period: 3-5 business days after receipt of returned items

• Refund Processing: 7-10 business days after confirmation

• Credit Time: 2-5 business days depending on payment method

4. Special Circumstances

4.1 Defective or Damaged Products

• Contact us immediately

• Provide photographic evidence

• We cover all return shipping costs

• Replacement or full refund provided

4.2 Incorrect Shipment

• We take full responsibility

• Free return and re-shipment

• Or choose full refund

5. Service Refunds

5.1 Space Planning and Design Services

• Full refund available before project begins

• Partial refund based on completion percentage during project

• No refund for completed projects

5.2 Furniture Assembly Services

• Cancellation available up to 24 hours before service

• 50% fee applies for last-minute (within 24 hours) cancellations

6. Refund Methods

• Refund to original payment method

• Check (in specific circumstances)

• Account credit (customer choice)

7. Shipping Policy

• Original shipping fees are non-refundable (except for our errors)

• Return shipping costs borne by customer

• Actual shipping costs will be deducted from refunds on free shipping orders

8. Dispute Resolution

If you are not satisfied with a refund decision:

1. Contact customer service manager

2. Submit written appeal

3. We will respond within 5 business days

9. Refund Department Contact

Asian & Hispanic Trading and Consulting Inc.
Refund Department
4528 21st St, 2nd Fl, Room 9
Long Island City, NY 11101
Phone: 212-252-8988
Email: info@aandhtc.com
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

10. Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on our website and will be effective for new orders.

Important Notes:

• All returns must receive prior authorization

• Abuse of return policy may result in account restrictions

• Special contracts or bulk orders may have different terms

• Taxes will be handled according to applicable laws

Product Categories Covered:

• Office Supplies

• Coffee & Breakroom Supplies

• Cleaning & Facility Supplies

• PPE (Personal Protective Equipment)

• Commercial Furniture

• Promotional Products

• Printing Services

• Packaging

Our Clients Include:

• Major construction companies

• Nonprofits

• City and state agencies

• Schools

• Private organizations

This policy complies with New York State and federal regulations. In case of legal conflicts, legal provisions shall prevail.